At AVRY, every piece is carefully handmade and many of our designs are created specifically for each customer. Please read our returns, refunds, exchanges, and cancellation policy carefully before placing an order.
Custom and Made-to-Order Items
Most AVRY products are handmade and made to order.
Custom-sized, personalized, altered, or made-to-order items are exempt from the statutory cancellation and return rights applicable to standard retail goods.
This includes, but is not limited to:
- Custom-sized garments
- Personalized products
- Made-to-order corsets
- Handmade festival outfits
- Altered or modified designs
- Any item produced specifically for your order
These items cannot be returned, exchanged, or refunded unless there is a confirmed manufacturing defect or quality issue.
Returns, exchanges, or refunds will not be accepted due to:
- Change of mind
- Personal preference
- Event cancellation
- Ordering the wrong size
- Providing incorrect measurements
- Changes in body shape or weight after purchase
14-Day Returns & Exchanges Policy
We offer a 14-day returns and exchanges policy. This means you have 14 days after receiving your item to request a return or exchange.
For example, if the tracking information shows that your order was delivered on the 10th, you may request a return or exchange before the 24th.
To be eligible for a return or exchange, your item must be in the same condition that you received it: unworn, unused, unwashed, undamaged, with all original tags attached, and in its original packaging.
Items returned without prior approval will not be accepted.
Non-Custom Items
Non-custom items may be returned or exchanged within 14 days of delivery, provided they meet our return conditions.
Eligible non-custom handmade rave outfits must be returned in original condition with all tags, labels, packaging, and accessories included.
All products sold as a set must be returned together. Partial returns for fantasy corset sets, festival fashion sets, or matching accessories cannot be refunded separately.
Incorrect Measurements
For custom-sized items, customers are responsible for providing accurate measurements when placing their order.
AVRY cannot be held responsible for sizing issues resulting from inaccurate measurements provided by the customer.
If an item is produced according to the measurements submitted and matches those measurements within normal production tolerances, it will not be considered defective and will not qualify for a return, exchange, or refund.
Order Cancellation & Amendments
We support order cancellations before the order has been dispatched or before production has started.
If you wish to cancel or amend your order, please contact us as soon as possible at support@avry.uk
Most AVRY pieces are handmade or made to order. Cancellations or amendments can only be accepted within 48 hours of placing the order.
After this period, your handmade rave outfit or fantasy corset set may already be in production. Once production begins, we are unable to cancel or amend the order.
If your order has already been dispatched, we cannot make changes or cancellations.
After an order is refunded or cancelled, the payment will be returned to your original payment method within 1–3 business days.
Please note that your bank, card provider, or payment provider may need additional time to process and post the refund to your account.
How to Request a Return
How to Request a Return
- Contact us at official@avry.uk.
- Include your order number and the email address used for the purchase.
- Explain the reason for the return request.
- We will review your request within 48 hours.
- If approved, return instructions will be provided by email.
- The return package must be shipped within 14 days of approval.
- Please provide tracking information after shipment.
- Once the returned item has been received and inspected, we will process the refund if eligible.
Return Conditions
Your item must be returned in the same condition that you received it.
Returned items must be:
- Unworn
- Unused
- Unwashed
- Undamaged
- Free from perfume, smoke, make-up, deodorant marks, stains, or bodily fluids
- Returned with all original tags attached
- Returned in original packaging where possible
- Returned with all accessories, matching pieces, and set components included
We do not accept returns or exchanges for items showing signs of wear or damage, including tears, rips, missing embellishments, fabric damage, stains, odours, make-up marks, deodorant marks, or any other visible damage.
Worn or damaged products may be returned to the customer at their expense.
Non-Returnable Items
The following items cannot be returned or exchanged unless there is a confirmed quality issue:
* Custom or personalized products
* Made-to-order fantasy corset sets
* Gift cards
* Final sale items
* Accessories
* Items returned worn, damaged, washed, or without original tags
* Items returned without prior return approval
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a confirmed quality issue or an error on our side.
If the return is due to personal reasons, including ordering the wrong size, choosing a size that does not fit, change of mind, or no longer wanting the item, the customer is responsible for return shipping costs.
For approved non-custom returns, a $20 handling and restocking fee will be deducted from the refund amount.
Original shipping fees, express shipping fees, customs duties, taxes, and any import charges are non-refundable.
Customers are responsible for all return shipping costs and any customs charges incurred during the return process.
Refunds will be issued to the original payment method after the returned item has been received, inspected, and approved.